A good reputation for your business can mean everything, while a bad one can be devastating. With the rise in Social Media, and smartphones, it is easier than ever both for customers to review your products or services, and for potential ones to research your reputation.
While online reviewing websites such as Google+ can help, often a handful or poor reviews can leave your company an unfair and unrealistically negative reputation; this is where Bulletpoint can help. Our reputation management service helps direct positive reviews to the right platforms, ensuring that they get seen, while limiting the chances of a negative review.
How it Works
We will set up a dedicated reviewing section of your website, which can then be advertised to customers to visit and leave their thoughts. This page will first ask visitors whether they wish to leave a positive or negative review, offering a different action point for each outcome. If a visitor wants to leave a positive review they are then given a choice of trusted review sites to do just that.
If a visitor chooses to leave a negative review however, they are offered a short contact form into which they can write their complaint. This gives you the chance to reconcile with the unhappy client, thus turning a negative review into a positive one.
Openly offer an additional level of customer service, turning unhappy customers into happy ones.
Good reviews across trusted review sites are an excellent way to boost your search engine rankings.
Third party reviews that come from well known review websites are much more trustworthy than others.